States have grown in their technology sector in different miles. They strive to do better when it comes to information technology than the private sectors but different challenges pull them back. Every state has pressing needs that force it to work towards improving its technological infrastructure depending on its businesses, industrialization, level of literacy of its citizens and their needs. Government IT serves different functions including:
- Provision of improved and effective services to its citizens
Different state citizens have different wants. In this case, the government technology infrastructure is designed to serve them effectively and efficiently. Citizens require different documents from the government offices that require leaving back copies and pieces of evidence of what they have been issued. The number of citizens in most cases is so high that only technological means will serve them effectively and save time.
- It helps to engage the public in decision making
The government can use different technological platforms to get to know the needs of the citizens. They raise complains and what was promised to them and not yet done. Through departmental websites, the government officials understand the different state regions and access any information as faster as possible.
- Government IT encourages innovations
Different experts work and think miles away on the needs of the government technology infrastructure and how they can solve them for a pay. This way as they think and try out different thoughts then important innovations come out. As the technologists think of the improvements then new innovations and even industrialization and businesses are realized.
- It encourages transparency and access to information.
Technological infrastructure helps government officials become accountable. Any document or transaction is computerized thus the citizens’ eyes are on them. The higher officials can access the works of their juniors easily and question for clarity.
It is important to know that the government IT is faced with different challenges in its workings and developments. These challenges include;
- Insufficient manpower or competent specialists
Most states work with outdated IT infrastructure because they lack qualified specialists who can work on their maintenance. Their systems fail anytime hence delaying service delivery.
- The high cost of maintenance
Government budget most of the times is insufficient to money to cater for the systems maintenance. The infrastructure is expensive both to buy, install and maintain hence most states lack enough budget for quality and genuine gadgets and systems that can serve them for a long and effectively.
- Bureaucracy in the public sector
The government got long chains of making their budgets, approvals, and purchase or installation of the systems. This long process of doing things slow the work and its effectiveness is reduced.
In conclusion, government IT is very important to the functions of the state but different issues need to be addressed and solutions found for the best of technological infrastructure.